Bite-sized dental wisdom in under 2 minutes.

A few years ago, I would have told you I had systems in my office.

I had checklists.
Printed sheets.
Laminated lists.
Things written down.
Things my team was “supposed to know.”

I thought I had it dialed in.

Then I went on maternity leave…

And very quickly, I realized I didn’t.

I was getting calls.
Answering questions.
Putting out fires.
Following up on things I thought were already handled.

And the recurring stuff started slipping.

Unscheduled treatment.
Autoclave maintenance.
Insurance denials.
The things that don’t scream for attention every day, but matter a lot.

Unless I was specifically asking, “Can you get this done?” it often wasn’t getting done at all.

And that was a hard thing to admit because I had written things down. I had made the checklists. I had tried different tools.

But none of it changed the fact that too much still depended on me remembering, reminding, checking, and following up.

And honestly, I was tired.

Not normal tired.

The kind of tired where you look like you’re functioning, but inside you’re one inconvenience away from completely losing it.

Then one night, Eric and I were on a trip to Park City with two kids under four. It was bedtime. Everyone was exhausted.

I opened the suitcase and realized I forgot to pack their pajamas.

For either kid.

So I did what every parent does when they’re trying to survive bedtime.

I started selling it. “Tonight we get to sleep in our clothes! Isn’t that so fun? That’s what people do on vacation.”

But that night, after the kids fell asleep, I lost it.

Which sounds ridiculous to cry over pajamas, but it wasn’t really about the pajamas.

It was the office.
It was home.
It was the baby.
It was the texts, the calls, the follow-ups, the things I forgot, the things I was afraid I would forget.

It was the feeling that everything still needed me in order to move.

That one stupid pajama moment was just the thing that finally tipped it over.

I remember thinking: I cannot keep doing this. I needed something that could hold the recurring things that mattered.

At work.
At home.
In life.

Not another place to make a list.

Something that could actually help make sure things happened without every single detail living in my head.

That was when the idea for Milo really started.

And a few years later, I’m really excited to say that Milo is officially launched. 🥳

Milo is built for the recurring stuff that keeps a dental office running. The things that get missed when they live in someone’s head, on paper, in a Word doc, or in a binder no one has opened since 2019.

And because I know no one wants to start from scratch, Milo includes 50+ pre-built checklists. You can also create your own, use AI to build one, or upload an old checklist and turn it into a Milo checklist.

But really, the point is simple.

I built Milo because I needed a better way to hold everything together.

And if you’ve ever felt like too much of your office still depends on you remembering, reminding, and following up, I think Milo will help you too.

-Dr. Alex

P.S. If you’ve ever been silently judged by a child for forgetting something you were “definitely going to remember,” Milo was built for you.